Flower Gallery is a family run florist based in Dunoon, Scotland. We have supplied fresh flowers and plants to our local area since 1980. We have also arranged for flower and plant deliveries worldwide since then through the Interflora network. We have received numerous awards during that time, including Scottish Florist of the Year, and have been involved in major floral exhibition work throughout Scotland.
Because we are a family business, we are able to give personal attention to every order we process, unlike some of our larger competitors. We always strive to provide the best possible service to our customers, and will try to resolve any problems which may arise to ensure that your order is delivered to your satisfaction.>
Making A Purchase
Select the section from which you wish to order, based on location/occasion, browse the selection available, and make your selection. You will then be prompted for a delivery date and card message, and select the country you are located in, and the one to which you want delivery to be made.
When you have finished making your selection, click the "Go To Checkout" icon.
Complete the Invoice Details with your name, address, etc. You should ensure that all details are included and are accurate. It is important that the Name and Address you enter are EXACTLY the same as those registered with the issuer of the credit/debit card you intend to use, as any discrepancy may result in the transaction being declined or delayed. It is also important that you supply us with contact details - Day and Evening Telephone Numbers, and accurate email address so that we may contact you quickly if necessary to resolve any queries relating to your order.
Next you should complete the Delivery Address Details form. It is important that this is as complete and accurate as possible to once again avoid any delay in delivering the order. Please note that we do not accept responsibility for non-delivery or late delivery of your order due to any ommission or inaccuracy in the details provided by you.
IT IS EXTREMELY IMPORTANT THAT YOU SUPPLY A TELPHONE NUMBER ON WHICH THE RECIPIENT MAY BE CONTACTED ON THE DELIVERY DATE. DO NOT GIVE YOUR OWN TELEPHONE NUMBER (UNLESS DELIVERY IS TO YOUR OWN ADDRESS) AS THIS MAY DELAY DELIVERY AND IN SOME CASES MAKE DELIVERY IMPOSSIBLE.
If the delivery is to a work address, this should be made clear on the Order, with the company name and department in which the recipient works included as part of the address. You should also tell us in the Special Instructions field the time at which the recipient finishes work. Please also supply a contact telephone number.
Orders for delivery to Hotels, Hospitals, Schools or Ships sould specify whether the recipient is a member of staff, or a guest, patient, pupil or passenger. Room, Ward, Classroom, or Cabin Numbers should be supplied as part of the delivery address.
After completing this section you will be taken to our secure server to enter your credit card details and confirm the order. An online receipt will be displayed, which you can print out for reference purposes. You should check this and the automated email confirmation which you will receive to ensure that all details of the order are correct. If there are any errors, you should email or telephone us as soon as possible to advise us of any changes which require to be made.
IT IS IMPORTANT THAT YOU CHECK YOUR MAILBOX FOR INCOMING MAIL SHORTLY AFTER PLACING THE ORDER TO DOWNLOAD YOUR CONFIRMATION EMAIL. IF YOU DO NOT RECEIVE IT, THERE MAY BE AN ERROR IN THE EMAIL ADDRESS YOU HAVE ENTERED. SEND US AN EMAIL IMMEDIATELY WITH YOUR CORRECT EMAIL ADDRESS REQUESTING CONFIRMATION OF YOUR ORDER AND WE WILL EMAIL THIS BACK TO YOU.>
YOU SHOULD ALSO CHECK YOUR INCOMING MAIL REGULARLY IN THE 24 HOURS AFTER PLACING YOUR ORDER IN CASE THERE ARE ANY QUERIES WHICH WE REQUIRE TO RESOLVE BEFORE PROCESSING YOUR ORDER. FAILURE TO DO THIS MAY RESULT IN A DELAY IN DELIVERING YOUR ORDER.
Shipping And Handling
Delivery within the United Kingdom, Channel Islands and Ireland costs £7 for standard future date delivery, and £9 for same-day delivery. In a few cases, where delivery is to a remote address not normally covered by an Interflora florist, there may be an additional charge for delivery. You will be notified of this as soon as possible after we receive your order, and given the option to either pay the additional charge, or cancel the order. Additionally, there may be some addresses to which delivery is not possible, and in the event that this is the case with your order we will advise you as soon as possible after receipt of the order, and process a refund of any payment made.>
Guaranteed Mothers Day Sunday Delivery costs £10 within the United Kingdom, Ireland and Channel Islands.
Delivery to all other countries is £10.
A signed receipt by any person present at the delivery address shall be assumed to be proof of delivery.
Where delivery is to a Hospital, Hotel, Holiday Park, Ship, School, Military Base, public building or place of employment, or any other address which is not residential, a signed receipt by any person authorised to accept deliveries to the premises shall be assumed to be proof of delivery.
All orders using our Standard Delivery Service and our International Delivery Service are accepted for delivery on the date requested during normal business hours. In the United Kingdom and Ireland this is between 9am and 6pm. These times may vary for other countries according to local custom. We do not guarantee to deliver at a specific time during the day. Orders for same day delivery should reach us no later than 1pm for delivery within the United Kingdom and Ireland. For International deliveries refer to the product notes specific to each country, where you will be advised if same day delivery is possible to that country, and the latest time by which we must receive your order.>
Orders placed after 4pm will be processed by us on the following business day. Orders placed on Sundays will be processed on the following Monday (unless the Monday is a Public Holiday, when it will be processed on Tuesday) Orders placed on Public Holidays will be processed by us on the first business day after the holiday.
We cannot deliver on Sundays (except Mothering Sunday-see below at bottom of this section), or public holidays in the delivery country. In some countries Saturday afternoon delivery is not possible. If you place an order for delivery on a Sunday or public holiday delivery will be made on the preceding business day if the order is received in time to do so, otherwise delivery will be made on the following business day. For your guidance, there is a list of public holidays in each country in the delivery info link at the top of each country page.
You should be aware that some delay may occur between you submitting your order and it being received by us for processing. If you are in any doubt as to whether your order has been received by us in time you should telephone to confirm we have received it.
Orders for funeral tributes will be delivered on the requested date before the funeral time, subject to receipt of the order in time for us to do so.
Orders for delivery for Mothers Day within the United Kingdom, Channel Islands and Ireland may specify "Guaranteed Mothers Day Sunday Delivery" for an additional charge (see Shipping & Handling). If this option is not selected, the order will be delivered on the Friday or Saturday of Mothers Day Weekend.
All products are subject to availability. If the product(s) selected is out of stock or unavailable on the day of delivery, we reserve the right to substitute with a product of equivalent value and quality without notice, unless you have given us specific instructions to the contrary, in which case we will contact you to advise you of the circumstances and request your further instructions. If you wish to wait until the specific product is available we will back order it for you and deliver when stocks are replenished.>
If an order is received by us too late for delivery on the requested date, or requests delivery on a Sunday or Public Holiday (or for International Orders any day where shops do not normally open in that country) we will schedule it for delivery on the day before if the order is received in time to do so, or, if not, on the next day on which shops are open.
Purchases are subject to Value Added Tax. This is included in the prices displayed beside each product. VAT Invoices will be issued on request.>
Credit Card Security
We use SagePay to process your credit card details securely. SagePay obtains authorisation from your bank for the transaction and notifies us when authorisation has been obtained. At no time during the transaction process do we receive your card details, and they are not stored in our system.>
You may also select PayPal as a payment option. Again, your payment details are processed by PayPal, and we do not receive these, as they are stored within your secure PayPal account.
We subscribe to the Interflora Guarantee of Satisfaction, which is as follows:-
Interflora (FTDA) British Unit Ltd., GUARANTEES that every order delivered by its Member Florists will be of GOOD QUALITY in GOOD CONDITION and to the FULL RETAIL VALUE ruling in the delivering Member's shop on the day of delivery. Delivery will be made on the date specified and every effort will be made to meet requests with respect to time; funeral orders will be delivered at the time requested.
This Guarantee is subject to terms and conditions of the Interflora Service as displayed in Member florists' premises.
Nothing contained in the Guarantee or Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality, fitness or description of the goods supplied.
If you wish to make a claim under our guarantee, please contact us as soon as possible after delivery of the order, with full details of the problem. Due to the perishable nature of our product, it is essential that any complaint relating to quality or value is notified to us as soon as possible to enable proper investigation to take place. We will initially investigate your complaint and try to resolve it to your satisfaction. If we cannot achieve this we will then pass your complaint to Interflora Customer Services, who will investigate and attempt to resolve the matter to everyone's satisfaction.>
You may contact us by the following methods:>
1. By Post:
166 Argyll Street
Argyll & Bute
2. By Phone:
+44(0) 1 369 707888
3. By Email:
Data collected by this site is used to>
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes. Only information relating to the recipient and any message sent with your order will be disclosed for these purposes. We will not disclose information about you personally to anyone without your written permission. This includes the recipient of the flowers, so you should always ensure that the card message enclosed with the flowers is sufficient to identify you to the recipient.
d. We may occasionally contact you by post or email with special and seasonal offers. If you receive such an offer and do not wish to receive any more, there will be a freecall number or email address enclosed with the offer which will enable you to ensure that no more offers are sent to you. We will never contact you by telephone with marketing information. The only telephone contact we will ever make with you will be to discuss an order you have already placed with us.
Our aim is to ensure that we keep you informed without invading your privacy.
Due to the perishable nature of our products, we only accept returns of faulty goods within 24 hours of delivery.
The flowers will have contact details of the delivering florist attached, along with an information pack which will advise the recipient to contact the delivering florist to discuss any issues relating to quality or value. This is the quickest way to resolve most problems, but in the unlikely event that the matter is not resolved satisfactorily, you should contact us as soon as possible and we will act on your behalf to resolve the problem.
Our telephone number for complaints is +44 1369 706221. Emails may be sent to firstname.lastname@example.org . Please have your order number and name and adress of the recipient when making a complaint to enable us to investigate your complaint as quickly as possible. For complaints which may arise more than 24 hours after delivery, please refer to our Guarantee section.
We do not accept returns of goods which were delivered as ordered and received in good condition.>
All payments must be made by credit card, debit card, or PayPal in Pounds Sterling, and orders will not be processed until payment in full has been received. We will request authorization of payment from the card issuer before processing.